30+ teamssave hours every week by missing fewer calls
Save up to 20 hours per week
"With Voicelabs we are available 24/7 for patients. Urgent calls are transferred immediately and appointment requests arrive as a clear summary."
Curious?
These daily situations are likely familiar to you and directly impact your service quality and team satisfaction.
Customers often have to wait more than 20 minutes before speaking to a staff member. This leads to frustration, complaints on social media and ultimately customer churn to competitors who are more accessible.
Customers are regularly transferred between different departments, having to repeat their story each time. This damages trust in your brand and leads to dissatisfied customers and negative reviews.
During power outages or other emergencies, customers often can't get through for current information. Precisely when communication is most important, there's radio silence from the energy company.
Standardised responses and long wait times give customers the feeling they're just a number. This reduces customer loyalty and increases the likelihood of switching at the next price comparison.
Configure your AI assistant exactly as you want. Report outages, record meter readings, transfer calls—all without technical knowledge.
Complex query or escalation needed? Your assistant connects directly to the right department. Customers don't have to repeat their story.
Active during peak times, after hours, or 24/7. Set your schedule so customers never end up in an endless queue again.
Add tariffs, contract information and outage updates. Customers get immediate answers about their consumption, bills or planned works.
Your assistant automatically sends a WhatsApp with outage updates, meter reading confirmation, or link to My Account.
Not as a demo, but in teams where every missed call can cost revenue, service or planning time. Robin absorbs peak moments and recurring questions without slowing your team down.
We approached Voicelabs to automate as much of our customer service as possible. The custom integration with our administration package was delivered very quickly.
Start self-serve for a simple AI phone assistant, or let us set up Robin with extra channels, integrations and stronger follow-up.
Test and manage Robin yourself in the dashboard. Live in a day.
What you get:
Set up, tested and taken live by us. You watch along, we handle it.
Everything in self-serve, plus:
For multiple locations, high volumes or complex processes.
Everything in Plus, plus:
Our AI works seamlessly with your existing systems and handles calls, tickets and customer queries with the professionalism you expect from your best staff members.
No more missed calls, even at weekends or during a storm - our AI is always there for your customers, at any time of day.
Fault reports and queries automatically get the right priority and are placed directly with the right people or departments.
Easily link to your current CRM, ticketing or energy management systems - we ensure a seamless integration without hassle.
Automatically send updates about maintenance or outages via email or SMS, so your customers are always kept informed without extra effort.
No new phone system needed - our solution works with your current setup, whether you use landlines or mobile phones.
Your team can finally focus on what they do best: solving faults and ensuring a reliable energy supply.
Let our AI handle the first line of communication - from answering frequently asked questions to registering faults and transferring urgent matters.
Our smart assistants handle your phone calls, ensure reports end up where they belong and keep your customers satisfied - 24 hours a day.
In addition to a quieter working day for your team, you'll see immediate positive effects on your service delivery, customer satisfaction and operational efficiency.
Everything you want to know about our AI solutions for the energy sector
Privacy is our top priority. Our platform is fully compliant with GDPR legislation, with strong encryption and secure data storage. We only work with the data you need for good service delivery and make clear agreements about ownership and use of data.
We can fully customise your system so urgent situations are immediately recognised. For reports about gas leaks, power outages or other critical situations, we ensure customers are directly connected to your technical service. You determine which situations qualify as urgent and who should be notified.
Absolutely! We have experience with various systems in the energy sector. Whether you work with popular CRM and ticketing platforms or use your own software, we ensure a smooth integration. This can be done via API connections, webhooks or other connection methods - we always find a suitable solution.
Our solution supports various languages, including English, Dutch, German, French and Spanish. This is useful if you serve customers in different regions or if you work in border areas. Additional languages can be added if needed for your specific market.
We can usually be operational within 1-2 working days. After a brief conversation about your specific needs, we handle the installation, integrate with your existing systems and train the AI specifically for your situation. Our implementation teams are ready to guide you through the entire process.
We respect customers' wishes to speak with a human. You can set how easily this option is available. The AI can seamlessly transfer calls, manage queues, and schedule callback requests for when your team is available. We design the experience exactly as you want it.
