AI telephone assistant for restaurants
Be reachable 24/7.

AI telephony uses artificial intelligence to manage phone calls for your restaurant. The system answers calls 24/7, takes reservations, processes orders, answers frequently asked questions and transfers to staff when needed. This improves customer service, increases efficiency and ensures you don't miss out on revenue due to missed calls, whilst your staff can concentrate on guests in the restaurant.

Our AI receptionist can handle a wide range of tasks, including: accepting and managing reservations, processing takeaway and delivery orders, providing information about opening hours, menus and special events, answering questions about allergens and dietary requirements, managing waiting lists during busy periods, and even handling simple complaints. The system continuously learns and can be adapted to the specific needs of your restaurant.

We develop specific integrations with leading reservation systems such as Zenchef, Formitable and TheFork. This allows our AI to retrieve real-time availability information and place new reservations directly in your system. For POS systems such as Lightspeed, Toast and Square, we offer seamless integrations to automatically forward orders to your kitchen system. For systems without direct API, we develop custom integrations specifically tailored to your work processes, so you never have to manually transfer data between different platforms.

Our AI uses the latest speech technology that is virtually indistinguishable from a human voice. The voice can be adapted to your brand and sounds natural and friendly. The system understands different accents, dialects and even incomplete sentences. The AI continuously improves itself by learning from conversations, making speech recognition better and better.

The costs of our AI solution are significantly lower than hiring additional staff for phone management. Restaurants typically see ROI within 1-3 months. The exact savings depend on the volume of calls and current staffing, but restaurants report an average 20-30% cost savings on staff hours. Additionally, 24/7 call answering generates extra revenue from reservations and orders that would otherwise be missed, which can amount to 15-25% more bookings. We offer flexible subscriptions that can be tailored to the size and needs of your restaurant.

The implementation process is designed to cause minimal disruption and usually takes 1-2 weeks. We start with a thorough analysis of your needs and processes. We then configure the system with your menu, opening hours, reservation policy and specific preferences. We integrate with your existing systems and train the AI with restaurant-specific information. Your staff receives comprehensive training and support to use the system optimally. After going live, we provide ongoing support and regular updates to ensure the system continues to meet your changing needs.

In today's labour market with staff shortages in hospitality, our AI solution provides relief by taking over routine tasks. This allows existing staff to focus on guests in the restaurant rather than answering phone calls. The AI works 24/7 without getting ill, taking holidays or being overworked. Restaurant owners report saving an average of 15-20 hours per week on phone handling, equivalent to approximately 0.5 FTE. This time can be spent more efficiently on improving the guest experience on-site and streamlining other operational processes.

Absolutely. Our AI receptionist significantly reduces no-shows by sending automatic reminder texts and phone calls at strategic moments before the reservation. Our data shows that restaurants using our AI telephony experience a 35-45% decrease in no-shows. The AI can also request direct confirmations when reservations are made, and give guests the opportunity to easily cancel or modify, making your table planning more efficient. For cancellations, the system can automatically consult the waiting list to refill tables, resulting in higher occupancy rates and more revenue.

Our AI receptionists create direct revenue growth through multiple channels. Firstly, all incoming calls are answered, even outside opening hours and during peak times, so you don't miss any reservations. Restaurants report an average of 28% more bookings after implementation. Secondly, the AI can proactively upsell by offering additional options such as wine packages, special menus or window tables at a premium. Thirdly, orders are recorded more accurately, leading to fewer errors and waste. Finally, birthdays and preferences of returning guests can be tracked for personalised offers, which increases customer loyalty and average order value.