30+ teamssave hours every week by missing fewer calls
Save up to 20 hours per week
"With Voicelabs we are available 24/7 for patients. Urgent calls are transferred immediately and appointment requests arrive as a clear summary."
Curious?
Every missed call or double-booked engineer costs time, revenue and reputation. You'll recognise these situations.
A customer with a burst pipe often calls multiple plumbers in succession. Whoever answers first wins the job.
With urgent leaks, almost nobody leaves a message. By the time you call back, the job is often already gone.
Under a sink or on a ladder, you can't answer phone calls. Yet customers expect an immediate response.
Availability, rates, areas—it costs your team hours daily to give the same answers.
You determine which job types, regions and emergency procedures are important. Our AI handles the rest, so your team can stay focused on the customer.
We load your services, rates and tone of voice so callers always receive an answer that fits your business.
Use your current number and determine when the AI answers, forwards or activates your team.
All calls, summaries and customer details are ready for you to adjust where necessary.
Not as a demo, but in teams where every missed call can cost revenue, service or planning time. Robin absorbs peak moments and recurring questions without slowing your team down.
We approached Voicelabs to automate as much of our customer service as possible. The custom integration with our administration package was delivered very quickly.
Start self-serve for a simple AI phone assistant, or let us set up Robin with extra channels, integrations and stronger follow-up.
Test and manage Robin yourself in the dashboard. Live in a day.
What you get:
Set up, tested and taken live by us. You watch along, we handle it.
Everything in self-serve, plus:
For multiple locations, high volumes or complex processes.
Everything in Plus, plus:
Configure your AI assistant exactly as you want. Forward emergency notifications, WhatsApp with ETA, opening hours—without technical knowledge.
Leak or fault? Your assistant forwards emergencies directly to the nearest engineer. You determine the rules and regions.
Active after hours, at weekends, or as backup during jobs. Set your schedule so you never miss an emergency notification.
Add call-out fees, service areas and frequently asked questions. Customers know exactly what to expect before your engineer leaves.
Your assistant automatically sends a WhatsApp with ETA, engineer contact details, or instructions for emergencies.
Our AI sounds like an experienced planner, schedules appointments and forwards emergencies, whilst you stay hands-on with the customer.
Even in the middle of the night or at weekends, your assistant responds immediately to leaks and blockages.
The AI immediately asks the right questions and flags emergency cases, so you know who needs immediate help.
Connect your diary or CRM and have calls automatically appear as appointments or call-back requests.
Rates, travel times, service areas—your assistant adheres to your agreements and tone of voice.
Robocalls and cold-calling agencies no longer get through. You only speak with genuine customers.
Hyperrealistic voices and natural conversations create trust with every caller.
Let our AI provide first-line support, from emergency notifications to maintenance appointments, whilst you focus on the real work.
Your assistant answers every call, asks targeted questions and prepares everything for you or your engineers.
Fewer interruptions, better overview and a steady stream of new jobs.
Need integration with your job sheet system or scheduling? Our engineers build custom integrations for your workflow.
Everything you want to know about an AI phone assistant for plumbing businesses.
Yes. You set the questions yourself that determine what's urgent. The AI immediately flags emergency cases in a notification, including a summary and contact details.
You specify which fields are mandatory: address, type of fault, installation, reference. The AI sends all answers by email so your engineer knows exactly what to expect.
The AI provides a structured summary via email or webhook with all answers. You decide how to place that into your own system.
You adjust texts and rules in real-time in your dashboard. The next caller immediately receives the latest information.
Yes. All calls and transcripts are stored encrypted within the EU. You determine who gets access and how long data is retained.
Yes. Your assistant communicates exactly the call-out fees, service areas and waiting times that you've set, so customers are well prepared.
Yes. Emergency notifications always go through. The AI notes the situation and immediately sends a notification to the engineer on duty or planner.
When something falls outside the script, the assistant notes everything and schedules a call-back appointment or sends a report to your team.
Absolutely. We collaborate on intake questions, emergency filtering and tone of voice. Within a few days your assistant is live.
Yes. Add knowledge articles, pricing information and instructions. The AI uses them directly in conversations and follow-up.
Plans start at $199 per month for Robin self-serve. Robin Plus unlocks higher call volumes, smart forwarding rules and multi-channel support. See the pricing section below for details.
