30+ teamssave hours every week by missing fewer calls
Save up to 20 hours per week
"With Voicelabs we are available 24/7 for patients. Urgent calls are transferred immediately and appointment requests arrive as a clear summary."
Curious?
Full diaries, phones ringing during treatments and patients who can't get through. These problems affect both the quality of care and your practice's revenue.
You're with a patient, but the phone keeps ringing. Answering disrupts the treatment, not answering means missed appointments and revenue.
New patients often call multiple practices. Whoever answers first gets the appointment. With voicemail, most people hang up.
Calling back between treatments, listening to voicemails and scheduling appointments. Time you'd rather spend on patient care.
Always the same questions about what's covered, which treatments you offer and whether there's space. Routine questions that cost precious time.
You determine the treatment offering, when calls are transferred and which questions the AI answers. Our AI handles the rest, so you and your team can focus on treatments.
Add your treatment offerings, therapists and opening hours so patients receive the right information immediately.
Use your existing number and determine when the AI answers, transfers or notes messages.
All calls, summaries and appointment requests clearly displayed in your dashboard.
Not as a demo, but in teams where every missed call can cost revenue, service or planning time. Robin absorbs peak moments and recurring questions without slowing your team down.
We approached Voicelabs to automate as much of our customer service as possible. The custom integration with our administration package was delivered very quickly.
Start self-serve for a simple AI phone assistant, or let us set up Robin with extra channels, integrations and stronger follow-up.
Test and manage Robin yourself in the dashboard. Live in a day.
What you get:
Set up, tested and taken live by us. You watch along, we handle it.
Everything in self-serve, plus:
For multiple locations, high volumes or complex processes.
Everything in Plus, plus:
For physiotherapy practices, our engineers often build a bespoke solution. Advanced prompt engineering ensures your assistant does exactly what you want, with custom integrations to your practice software and features tailored to your way of working.
Set up your AI assistant as you wish. Treatment types, transferring to therapists, opening hours - without technical knowledge.
Emergency or complex question? Your assistant transfers directly to the therapist on duty. You determine when and to whom.
Active during treatments, after hours, or 24/7. Set your schedule so patients are always helped.
Add treatment types, fees and frequently asked questions. Patients get immediate answers about manual therapy, sports physio or rehabilitation.
Your assistant automatically sends a WhatsApp with appointment confirmation, practice location, or what they need to bring to the treatment.
More time for treatments, fewer missed appointments and satisfied patients.
Every caller is helped immediately, even during treatments or after hours. No voicemail, no waiting time.
No more interruptions during your work. Concentrate fully on the patient in front of you.
The AI checks availability and schedules appointments directly. Less administration, more treatment time.
Every patient receives the same professional explanation about treatments, fees and reimbursements.
Automatic reminders via WhatsApp significantly reduce the number of missed appointments.
Whoever answers first gets the appointment. With 24/7 availability, you never miss a new patient again.
Our AI phone assistant works just as well for GPs and dentists.
Common questions about AI telephony for physiotherapy practices
Yes, our AI phone assistant is fully GDPR-compliant and meets all requirements for processing medical data. All conversations and data are stored encrypted within the EU. We work with strict access control and you determine how long data is retained.
Yes, our AI can connect via Zapier or API with commonly used practice systems and diary software. Appointment requests are automatically forwarded or scheduled directly. For direct integration with specific physiotherapy software, we offer bespoke integrations.
The AI is trained to recognise urgent situations immediately. For acute complaints (such as sudden loss of function, severe pain after an accident), the patient is immediately connected to the practice or given instructions for emergency care. You set the criteria and escalation rules yourself.
Absolutely. You add your treatment offerings to the knowledge base: manual therapy, dry needling, sports physiotherapy, rehabilitation, etc. The AI gives patients immediate clarity about what your practice offers and what they can expect.
The AI speaks fluent English, with support for Dutch, German, French, Spanish and more. Ideal for practices with a diverse patient population or in border regions. Additional languages can be added based on your needs.
Most practices are live within 1-2 days. We help with setting up treatment types, opening hours and call forwarding rules. You can test the AI first with trial calls before going live.
Patients can always indicate that they want to speak to a member of staff. You determine how easily this option is available. The AI can transfer calls, schedule callback requests, or leave a message for your team.
Yes, you can add frequently asked questions about reimbursements, supplementary insurance and excess. The AI gives patients direct answers to the most common questions about costs and reimbursements.
